STUDIO 14 `THE COLLABORATION`

SALON POLICIES FOR CLIENTS

Late arrivals

In order to respect the time of both our clients and our staff, we ask you to arrive on time for your appointment. Clients arriving more than 15 minutes late MAY be imposed with a £10 fee and MAY HAVE TO FORFEIT THEIR APPOINTMENT..depending on whether the stylist has another client straight after….clients arriving more than 30 minutes late MAY forfeit the original appointment and be rescheduled,UNLESS the stylist can still fit them in with no issue with other clients bookings

Late cancellations

We understand that emergencies happen. If you need to cancel your appointment, we simply ask that you notify us of any cancellations or reschedulings at least 24 hours prior to the appointment. If the booking was made on the same day, notify us at least 3 hours prior. Cancellations that break these rules will cause a £20 fee added to your next appointment.

Please help us to continue to run this friendly salon by notifying us in good time so that we may fill the slot

Staff still get paid even if you cancel so please understand that this is a business and losses cannot be recovered

No-shows

PLEASE NOTE THAT WE UNDERSTAND SOME THINGS REALLY CANNOT BE HELPED BUT THINK ABOUT THIS

IF YOU ARE BOOKED IN FOR A 3-5 HOUR APPOINTMENT FOR A COLOUR SERVICE AND YOU DON’T CALL TO CANCEL AND DON’T SHOW THEN HOW COULD WE FILL THAT SLOT? 
In the case of missing your appointment, you will be imposed with a fee worth 25% of the missed service which will be added to your next appointment. Moreover, booking your next visit will require paying an unreturnable deposit worth 25% of the service you want to book. Two or more missed appointments equal being EXCLUDED from the salon.SO 3 STRIKES AND WE CANNOT TAKE YOU FOR APPOINTMENTS AGAIN

SO PLEASE LET US KNOW….. IT`S HELPFUL

WE TOTALLY TAKE ON BOARD SOME EXCEPTIONS AND WE VALUE YOU ALL

WE ARE HERE BECAUSE OF YOU 

Service guarantee & refunds
Your satisfaction is our highest priority. If you are not completely contented, please let us know during your treatment or within 24 hours after your service has been performed. We are committed to making any needed corrections and if there was a fault on our side, to offer you a refund..ONLY IF WE CANNOT COME TO AN AGREEMENT

WE WILL THEN RECTIFY THIS WITHIN 3 WEEKS

EXAMPLE…

COLOUR SEVICE

AFTER 5 DAYS WE RESERVE THE RIGHT NOT TO REFUND OR CORRECT AS IT COULD GET TOO CLOSE TO YOUR NEXT APPOINTMENT AND THEREFORE THE REGROWTH WOULD BE DUE ANYWAY

UNLESS THERE ARE DISCRETIONARY CIRCUMSTANCES

BEAUTY EXAMPLE…

IF YOU ARE UNHAPPY WITH YOUR NAILS WE CORRECT THE SERVICE THERE AND THEN

IF YOU DON’T HAVE TIME FOR CORRECTION AND REFUSE TO PAY THEN WE WILL REMOVE THE NAIL POLISH OR EXTENSIONS AND EXTEND OUR APOLOGIES

IN THIS CASE PLEASE AT LEAST CALL US TO ALERT THR PROBLEM WITHIN 24 HOURS

TELL US IF YOU ARE NOT COMPLETELY HAPPY PLEASE 

WE VALUE YOUR FEEDBACK 

Health history

PLEASE INFORM US OF ANY PROBLEMS THAT MAY AFFECT YOUR SERVICE OT TREATMENT AT TIME OF CONSULTATION

For your comfort and safety, please notify our specialists if you have allergies, any physical issues or disabilities, or if you are pregnant. If you experience discomfort or any other symptoms during the treatment, please alert your service provider immediately.

SOMETIMES IT MAY NOT BE SAFE FOR US TO OFFER YOU THE TREATMENT

FOR YOUR HEALTH AND SAFETY

Right to refuse service

Our salon staff has the right to refuse service to anyone behaving improperly, intoxicated or if their state of health may influence the effects of the service.

WE DO NOT TOLERATE RUDENESS OR BULLYING

Additional policies

• WE DO NOT TOLERATE CHILDREN RUNNING AROUND THE SALON AND CLIMBING AND TOUCHING EQUIPMENT AND STOCK AS THIS BREACHES HEALTH AND SAFETY FOR US ALL..PLEASE KEEP AN EYE ON YOUR CHILDREN OR BRING ANOTHER CARER TO HELP
• WE ONLY ALLOW PETS IF THEY ARE GUIDE DOGS[ANY PETS] OR SUPPORT DOGS[PETS].THIS IS ALSO FOR HEALTH AND SAFETY
• PAYMENTS MUST BE PAID IN FULL IMMEDIATELY AFTER YOUR APPOINTMENT
• WE DO NOT ACCEPT FOREIGN CURRENCY OR £50.00 NOTES
• FEEL FREE TO USE YOUR PHONE BUT PLEASE DO NOT TAKE PICTURES WITHOUT OUR CONSENT OR USE DEVICES TO WATCH FILMS AS THIS AFFECTS OUR WIFI PACKAGE AND STRENGTH
• FEEL FREE TO BRING YOUR LUNCH BUT WE DO NOT ALLOW ALCOHOL DURING YOUR APPOINTMENT UNLESS IT’S AN EVENT